Frequently asked questions
Yes! All Jolie products are formulated with naturally derived ingredients. We avoid parabens, sulfates, phthalates, synthetic fragrances, and any harmful chemicals. Our formulas are clean, safe, and effective.
Absolutely not. We are certified cruelty-free and never test on animals. We only partner with suppliers who share our commitment to ethical practices.
Most of our products have a shelf life of 12-18 months after opening. We recommend storing them in a cool, dry place away from direct sunlight to maintain their potency.
Standard delivery takes 3-5 working days. International delivery typically takes 7-14 working days. Express options are available at checkout.
Yes, we offer a 30-day returns policy. Items must be in their original condition and packaging. Contact our customer service team to initiate a return.
Yes, we ship worldwide. Shipping costs are calculated at checkout based on your location.
Many of our products are specifically formulated for sensitive skin. We recommend patch-testing any new product before full application. Our customer service team can help you find the right products for your skin type.